This document sets out the shipping policy that applies to customers that make a purchase at www.sanatan.in If you have any questions, please contact our customer service team on Whatsapp: +917392087309 (10:00am-6:00pm) Indian Standard Time (IST) Monday to Saturday.
Welcome to Sanatan.in (Trademark Registered under Madhurmani Networks Private Limited). This Shipping Policy outlines the shipping and delivery practices for our direct-to-consumer (D2C) or business-to-consumer(B2C) brand. By placing an order with us, you agree to the terms of this Shipping Policy.
2. Shipping Zones
We currently offer shipping to more than 20000+ pincodes in India and also ship globally* to all major countries.
3. Processing Time
3.1. Order Processing
Upon receiving your order, we will process it as quickly as possible. Order processing typically takes 1-3 business days. Please note that during peak seasons or promotional periods, processing times may be slightly longer.
3.2. Custom Orders
For custom orders or personalised products, the processing time may vary and will be communicated to you at the time of order placement.
4. Shipping Methods
We use reputable shipping carriers to deliver your orders. The shipping methods available for your location will be displayed at checkout.
5. Shipping Costs
5.1. Domestic Shipping
For orders within India, we offer standard shipping, express shipping, free shipping* for orders over a certain amount or products of a certain categories. Shipping costs will be calculated based on the shipping method selected and the delivery address.
5.2. International Shipping:
For orders outside India, shipping costs may vary depending on the destination and the weight/size of the package. Please note that international customers are responsible for any customs duties, taxes, or import fees that may apply to their orders.
6. Estimated Delivery Time6.1. Domestic Delivery
6.2. International Delivery
Estimated delivery times for domestic orders are typically 4-8 business days after the order has been processed. Please note that delivery times may vary based on the shipping method selected and the delivery address.
For international orders, estimated delivery times may vary depending on the destination country and any customs processing times. Generally, international deliveries may take 7-21 after order processing.
7. Order Tracking
Once your order is shipped, you will receive a shipping confirmation email as well as a WhatsApp message containing tracking information. You can use this tracking information to monitor the status and estimated delivery date of your package.
8. Delayed or Lost Packages
While we make every effort to ensure timely delivery, unforeseen circumstances such as natural disasters, postal delays, or customs issues may cause delays. If your package is significantly delayed or deemed lost, please contact our customer support team, and we will work to resolve the issue promptly.
9. Address Accuracy
Please ensure that you provide the correct and complete shipping address during checkout. We cannot be held responsible for delayed or undelivered packages due to incorrect address information provided by the customer.
10. Split ShipmentsFor orders containing multiple items, it is possible that they may be shipped in separate packages to expedite delivery. In such cases, you will receive separate shipping confirmations and tracking information for each package.
If you need to make changes to your shipping address or have other specific shipping instructions, please contact our customer support team as soon as possible. Changes may not be possible after the order has been shipped.
11. Change of Shipping Information
12. Shipping Restrictions
Certain products may be subject to shipping restrictions based on size, weight, or destination. In such cases, we will provide appropriate notices during the ordering process.