1. Are your puja essentials and spiritual books sourced from reputable suppliers to ensure authenticity?
Yes, we source our products from established and reputable suppliers to provide you with genuine items for your spiritual needs.
2. How do you ensure the purity of the puja essentials you offer?
We take quality seriously. Our puja essentials undergo rigorous quality checks to ensure their authenticity and purity.
3. In which languages are the spiritual books available on your platform?
Our platform offers spiritual books in a variety of languages to cater to a diverse audience. Common languages include English, Hindi, Assamese, Bangla, Gujarati, Marathi, Malayalam, Nepali, Odia, Tamil, Telugu, Sanskrit as well as Urdu.
4. Do you offer international shipping for customers outside of India?
Yes, we provide international shipping to ensure that devotees worldwide can access our products and experience their spiritual journey.
5. What are the available payment methods for purchasing products from your website?
We offer a range of secure payment methods, including credit/debit cards, net banking, and mobile wallets, to make your shopping experience convenient.
6. Can I track the status of my order after it's been placed?
Yes, you will receive a tracking number once your order is shipped, allowing you to monitor its progress until it reaches your doorstep.
7. Do you provide express shipping options for urgent orders?
Yes, we offer express shipping options for customers who need their products delivered quickly. Additional charges may apply.
8. What is your return policy in case I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer support within 7 days of delivery, and we'll guide you through the return process.
9. Are the spiritual books on your platform printed with high-quality materials and clear texts?
Yes, the spiritual books we offer are printed using high-quality materials, ensuring clarity and durability for your reading and study.
10. Can I find books that provide guidance on performing rituals and ceremonies correctly?
Yes, we offer a range of books that provide guidance on performing rituals, ceremonies, and spiritual practices with accuracy and reverence.
11. Do you offer a customer support service in case I have questions or issues with my order?
Absolutely, we have a dedicated customer support team ready to assist you with any questions or concerns you might have about your order.
12. Can I find products that cater to specific deities or religious traditions?
Yes, our platform offers a diverse selection of products catering to various deities and religious traditions, ensuring you find what you need.
13. Do you offer bulk ordering options for events or ceremonies?
Yes, we offer bulk ordering options for events, ceremonies, or large gatherings. You can contact our customer support for more information.
14. What steps do you take to ensure the secure processing of payment information?
We prioritize your security. Our website uses secure payment gateways to protect your payment information.
15. Can I change or cancel my order after it has been placed?
If you need to make changes or cancel your order, please contact our customer support within 4 hours of ordering, and we'll assist you based on the order status.
16. Are the spiritual books you offer suitable for readers of all levels of understanding?
We curate a variety of spiritual books suitable for readers of all levels, whether you're a beginner or seeking advanced teachings.
17. What is your policy on the confidentiality of customer information?
We respect your privacy. Your personal and payment information is handled securely and will not be shared with third parties.
18. Do you have a physical store where I can see the products in person before purchasing?
Currently, we operate as an online platform and do not have physical stores. However, we provide detailed product descriptions and images to help you make informed choices. Our dedicated customer support team is also available to make sure you can make the right shopping choices.
19. Are the prices of the products inclusive of taxes, or are there additional charges?
The prices displayed on our website may include applicable taxes, but additional charges like shipping fees might apply based on your location and order value.
20. Which publishers' books are available on your platform?
We offer books from well-known publishers such as Gita Press, Gita Vatika, ISKCON, Thakur Prasad Publishers and other reputed sources of spiritual literature.
21. How can I order puja essentials and spiritual books from Sanatan.in?
Ordering is simple. Visit our website, browse the product categories, select the items you need, add them to your cart, and proceed to checkout. Follow the prompts to complete your order.
22. Do you offer any guidance on setting up a sacred space at home?
Our team of respected Priests might provide tips and suggestions for creating a sacred space at home, including the arrangement of idols, altars, and other elements that foster a spiritually charged environment.
23. What should I do if I have questions about a product before making a purchase?
If you have questions about a product, you can reach out to our customer support for detailed information and assistance.
24. Is there an option to receive notifications about new arrivals and special offers?
Yes, you can follow us on social media to stay updated on new arrivals, promotions, and special offers.
25. What is the process for ordering personalized or custom-made puja items?
For personalized or custom-made puja items, please reach out to our customer support to discuss your requirements and options available.